Hi,
My dealings with the CFC office are similar when it comes to payments. My impression is that Bob is incredibly busy, meticulous with the work, and prioritizes the rating the events, submitting files, updating memberships, to avoid a flurry of more complaints or questions from the community at large. I get the sense that a lot of what the CFC office receives is fragmented data, incomplete reports, missing information, etc... It's a one-man show, and in good-will, Bob leaves the billing for further down the list of duties. But I feel the same way as the Quebec organizer you quoted... we want to pay, get if over it and forget about it
All in all, keep up the great work, Bob!
Alex F.